Kristen Swanson is Senior Director of Customer Insight at Slack, the channel-based messaging platform designed to "make work easier, more enjoyable, and more productive. "This is the Latest Mailing Database second in a series of recurring articles on how modern support leaders are navigating the support landscape as it continues to evolve. With customer expectations on the rise, we seek to uncover how support leaders are creating best-in-class experiences to meet those expectations, and what support teams need to be in place to succeed as the future unfolds. As many Slack customers face transitions to new remote work environments, Kristen's team is working to help them feel comfortable and confident working apart, keeping them connected.
Although it wasn't specifically designed for remote work, the beauty of the Slack platform is that it lends itself perfectly to the recent shift from working from the office to working from home that many of us have had. known.“Our team is aware of the Latest Mailing Database huge changes people are going through right now and we are working to provide these people with the extra support they need to stay aligned and communicate effectively” As the world looks to the future of work, Kristen talks about Slack's focus on supporting its customers and helping them through this transition, saying, "Our team understands the huge changes people are going through. currently and we're focused on providing these people with the additional support they need to stay aligned and communicate effectively.
Everyone on support As global lockdown restrictions went into effect earlier this year, Slack added a banner to its homepage with a simple message: "Want to talk to Latest Mailing Database someone and get help setting up your team ? Click here." The following month, hundreds of Slack teammates from across the company hopped on calls with customers to help them get set up with everything they needed to work remotely. "I get a message now and then that says, 'Hey, the client I helped contacted me and they're doing great' "Kristen says the initiative has had long-term benefits. “Even now, several months later, I occasionally get a message saying, 'Hey, the client I helped has contacted me and he's doing great.